Mattress Firm Countryside Center in Corona, CA Open now

Reviews about Mattress Firm Countryside Center

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  March 12, 2019, by Tim Whitmore
  We bought our adjustable frame and mattress from a booth at the Orange County Fair for a little over $6,000. They offered 5 years interest free financing and a free Exchange for up to 120 days. For the first couple of months our sales reps representative which was a manager David Martinez was very responsive and very helpful after we went on vacation and came back home approximately 90 days after I purchase the support, return calls and any contact whatsoever completely stopped. I have called repeatedly to the corporate office with them offering no help whatsoever other than saying that they will email my representative and assuring me that he would call within the next 24 to 48 hours. For the next month I have never heard anything no one has called and I've even threatened to have the bed taken back. I was repeatedly assured that if they couldn't reach my representative they would go over his head and find his manager and they finally they told me they'd even find someone at corporate that was over the entire show division still I've heard nothing back so tomorrow morning I will be calling the bank that has the loan and I will be canceling the account and waiting to hear from them to pick up the bed. Since I'm coming up on the hundred twenty days I have no choice but to assume this is how it's going to be for the next five years of my purchase.